Resources and Whitepapers

Outsourcing White Papers

• Outsourcing 101: Seven rules to ensure outsourcing success
• The role and benefits of quality in delivering offshore IT services - An exclusive white paper by IDC
• Outsourcing : Total cost of management benefits
• India : An outsourcer's paradise
• Outsourcing information technology: A business perspective
• Building enterprise management center (EMC) Vs. outsourcing to MSP

Business Process Outsourcing (BPO) White Papers

• BPO in insurance sector: Pains and prescription
• Business process outsourcing for telecom service providers
• Choosing the right BSP
• Enhancing end customer service delivery

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