Call Centers Applications
Call centers serve as crucial links between an organization and the customers. Meeting the needs of the customers in real-time with an ensured customer satisfaction guides the overall working of a call center. Ensuring maximum market potential, call centers have realized that their success depends on their capabilities to provide quality services delivering maximum value to the clients. With a philosophy of building quality in the call handling and management process, the call centers offer various competitive advantages of enhanced training, Internet-based monitoring review capabilities and technically advanced software.

Call Center Applications (Types of services / process)

• Telephone Answering Service
• Account Status
• Locator Services
• Employee Testing/Studies
• Payroll Serives
• Inbound Call Center Services
• Outbound Telemarketing Services
• Claims Reporting
• Emergency Notification
• Credit Collections / Debt Collection
• Mortgage Marketing
• Charitable Contributions
• Voice Messaging Service
• Invoice Payment
• Outbound Call Center Outsourcing
• 800 Toll Free Services and Call Back Systems
• Product Ordering and Fulfillment
• Interactive Voice Response Service
• Inventory Services
• 800 Calling Card Services
• Inbound Telemarketing Services
• Appointment Reminders
• Insurance Marketing
• Store Locator Service
• Mortgage Marketing
• Real Estate Marketing

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